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[酒店英语] 星级饭店大堂英语对话Unit 07 邮件和信函(3)
Lesson Three Guest is Looking for a letter第三课 客人查找一封信G：I'm expecting an important letter from England. Has it come yet?旅客：我在等一封从英国来的重要信件。来了吗？R：Just a moment,2012-09-26 编辑：Mike
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[酒店英语] 星级饭店大堂英语对话Unit 08 有访客(1)
Lesson One Announcing Visitors to Guest第一课 通知有客人来访R：Excuse me,sir,may I help you?接待员：对不起，先生,我能为您做什么吗？V：No,thank youI'm just going upstairs to see a friend客人：2012-09-26 编辑：Mike
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[酒店英语] 星级饭店大堂英语对话Unit 08 有访客(2)
第二课 Guest Is not In客人没在R：I'm sorry,there's no answer/I'm sorry,MrWhitestead isn't in. Would you like to leave a message for him?接待员对不起，没有人接。/抱歉，2012-09-26 编辑：Mike
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[酒店英语] 星级饭店大堂英语对话Unit 08 有访客(3)
Lesson Three Visitors after 8 pm第三课 晚上8点以后的拜访R：(after announcing visitor to guest) Thank you. And could you please fill out this form before you go upstairs?接待员：（通知客人有人拜访之后2012-09-26 编辑：Mike
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[酒店英语] 星级饭店大堂英语对话Unit 09 杂费单
Cashier Calls to Remind Guest to pay His Bill出纳员打电话提醒客人付款C：Hello? Good morningThis is Laura Dong from the Financ2012-09-26 编辑：Mike
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[酒店英语] 星级饭店大堂英语对话Unit 10 支付房费(6)
Lesson Six Question about Billing Dates有关付账日期的问题C: (smiling)Good morning,may I help you?店员（微笑）早晨好，您有什么事吗？G: Yes,I have a question&2012-09-28 编辑：mike
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[酒店英语] 星级饭店大堂英语对话Unit 11 电话礼貌用语(1)
Putting Caller on Hold请打电话的人等候R:Reception.接待员:你好，前台。G:Is this Susan?旅客:是苏珊吗？R:Yes it is.How may I help you?接待员:是我，您有什么事吗？G:Hi,Susan.This is&2012-09-28 编辑：mike
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[酒店英语] 星级饭店大堂英语对话Unit 11 电话礼貌用语(2)
Taking a Simple Message 记录简单的留言G:May I speak to Ryan,please?旅客:我能和赖安讲话吗？R:I'm sorry,Ryan's not on duty right now.接待员:对不起，R2012-09-28 编辑：mike
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[酒店英语] 星级饭店大堂英语对话Unit 11 电话礼貌用语(3)
A Longer Message 记录较长的留言G:I'm trying to reach Mr.White in Room 3301, but there's no answer.Could I leave a&2012-09-28 编辑：mike
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[酒店英语] 星级饭店大堂英语对话Unit 11 电话礼貌用语(4)
Guest Returns before Message Is Sent to His Room服务员在送交留言条之前客人已经回来了.R:Excuse me,Mr.White?接待员:对不起，怀特先生！G:Yes?旅客:什么事？R:We have a message f2012-09-28 编辑：mike
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[酒店英语] 星级饭店大堂英语对话Unit 10 支付房费(1)
Lesson One Paying By Credit Card第一课 用信用卡结账G：HelloI've come to pay my bill旅客：您好，我来结账。C：OkayJust a moment pleaseLet me2012-09-27 编辑：mike
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[酒店英语] 星级饭店大堂英语对话Unit 10 支付房费(2)
Lesson Two Telling Guest which Cards We Honor第二课 告诉客人我们所认可的信用卡C：Will that be cash or charge?出纳员：您付现金还是记账？G：Which cards do&nbs2012-09-27 编辑：mike
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[酒店英语] 星级饭店大堂英语对话Unit 10 支付房费(3)
Lesson Three Paying Cash in US Dollars第三课 用美元现金结账C：Will that be cash or charge?出纳员：请问您是付现金还是记账？G：Cash旅客：付现金。C：Renminbi,or USdolla2012-09-27 编辑：mike
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[酒店英语] 星级饭店大堂英语对话Unit 10 支付房费(4)
Lesson Four Calling Guest about Overdue Bill第四课 电话通知客人关于逾期未付账事宜G：Hello?旅客：喂？C：Good evening,this is Cecilia Bi from the Finance&nbs2012-09-27 编辑：mike
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[酒店英语] 星级饭店大堂英语对话Unit 10 支付房费(5)
Lesson Five Guest requires about Interest Charge Debit Notice客人询问有关利息欠单事宜C：Good morning,can I help you?店员：早晨好，您有什么事吗？G：YesI received&nb2012-09-27 编辑：mike
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[酒店英语] 星级饭店大堂英语对话Unit 12 结账退房(1)
General Procedure酒店退房一般程序G:I'd like to check out.旅客:我想结账离店。R:Have you settled bill?接待员:您结账了吗？G:No.I'd like to do that now.旅客:还没有，我想现在结账。R:You ca2012-10-12 编辑：Mike
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[酒店英语] 星级饭店大堂英语对话Unit 12 结账退房(2)
Two Setting Bill the Night before Leaving客人在离店的前一天晚上结账C:Finance Department.出纳员:你好，财务部。G:Hello,this is Mr.Lister in room 3406. I'll be leaving early tomorrow morning. So2012-10-12 编辑：Mike
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[酒店英语] 星级饭店大堂英语对话Unit 12 结账退房(3)
G:Hello.I'm leaving this afternoon.I'd like to settle my bill.旅客:你好，我今天下午准备离店，我想现在结一下我的帐单。C:May I have your room number,please?出纳员:请问您的房间号码？G:292012-10-12 编辑：Mike
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[酒店英语] 星级饭店大堂英语对话Unit 12 结账退房(4)
R:Excuse me,sir.Did you remember to return your key?接待员:对不起，先生，请问您的钥匙退了吗？G:Oh,I'm sorry!I almost forgot. Here you are.旅客:对不起，我差点儿就忘了，给您。Thanks for all you2012-10-12 编辑：Mike
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[酒店英语] 星级饭店大堂英语对话Unit 12 安排出租(1)
G:Could I ask for your help in arranging a taxi for me tomorrow?旅客:请你明天帮我安排一辆出租车好吗？R:Certainly ...Where would you&nbs2012-10-12 编辑：Mike
